TERMS AND CONDITIONS OF SALE:
This page sets out the legal terms and conditions (“Terms & Conditions”) under which Home – Amalzons or its relevant affiliated company in your territory of residence sell any of the products (“Products”) listed on this website (“Website”) to you. We seek to always comply with international standards in distance-selling and e-commerce and if you have any concerns, please contact us through this website Contacts – Amalzons
Placing Your Order:
By placing an order for Products through our Website, you are confirming that you intend to enter a contract with us for the purchase of those Products.
You place the order for your Products on the Website by clicking the ‘Confirm Order’ button at the end of the checkout process.
During the checkout process, you will be asked to complete your payment details.
All fields indicated as compulsory must be completed {which includes providing us with a valid phone number (Required) email address (Optional)}.
We will then send you message via WhatsApp or an email confirming receipt, the details of your order and the delivery costs which will be added to the purchase price (if applicable).
Note:
– Neither the completion of the online payment process nor our confirmation email constitutes our acceptance of your order. We will accept your order only upon receipt of your full confirmation and sending your address location.
– You can review the orders you have placed and their status at any time by visiting our website and clicking on “Log In” at the top of the page followed by selecting “Track Your Order”.
– If we cannot supply you with the Products you ordered for whatever reason, we will not process your order and will inform you of this. If you have already paid for the Products, we will provide you with a full refund as soon as reasonably possible.
Delivery / Collection:
– If you opt for delivery, please note that delivery charges and timescales vary depending on the type of Products ordered, the service you select and the delivery address.
– We will try our best to either deliver the Products to your address by the estimated delivery date set out in our order confirmation WhatsApp message or email.
– If we are unable to meet our estimated delivery date, we will contact you as soon as we can with a revised estimated date. We will inform you when the order is ready for collection or has been delivered to your address location what you provided to us within ordering via WhatsApp, as the case may be.
– If you have selected delivery to your address location and no one is available at the specified address at the time of delivery, our delivery company will contact you to arrange re-delivery. The Products will only be left with a third party (such as building caretaker or a maid) with your express authority.
– All risk in the Products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order.
– Occasionally, the supply of your Products may be delayed or prevented for reasons beyond our control (e.g. material shortages, import delays or higher than anticipated demand). Where this is the case, we will make every effort to keep you informed but shall be under no liability to you for such delay or failure.
Cancellation, Returns, Refunds & Exchanges:
If you wish to cancel your order, you may communicate with our Customer Services department during working hours and within one hour of having placed it.
Note:
– we cannot accept cancellations outside of these periods as the order will have been processed and can only then be cancelled through our returns/refunds process.
– If you paid by credit card or debit card, and you have cancelled in accordance with this clause then we will reverse the authorization or process a refund transaction (as the case may be) as soon as possible but we are not responsible for how long this will take to be reflected on your account.
– In the case of faulty, damaged, or incorrectly supplied goods, we may offer you a substitute or replacement Product or we will give you a full refund, including any delivery charges you paid for. In any case you must return the faulty, damaged, or incorrect Products to us as soon as possible.
– You must take reasonable care of any Products that you wish to return and not use them. We will not be responsible for any loss or damage caused to the items during your possession.